Newsroom Extra

Tell us about your bad experiences with home improvement salesmen

When a salesman comes to your home and asks you to sign an agreement, you have to place a certain amount of trust with that person. But what happens when the salesman fails to live up to that trust?

A few weeks ago, Brian and Carol Horner called 6 On Your Side to say they're angry at a local home improvement company. They said they agreed to allow a door-to-door salesman for American Home Improvements into their home in Halls to talk about buying new siding.

The salesman told Brian and Carol the siding would normally cost $24,000, but he could offer it to them at half the price.

As the Horners mulled over the $12,200 figure, they said they'd have to look for financing.

But according to the Horners, the salesman assured them he'd get them financing.

The Horners trusted him when when they signed what they thought was an estimate. Half-jokingly, Brian said to the salesman, "By signing this, it doesn't mean we have to buy the siding does it?"

Brian says the salesman told him, "No."

So imagine the shock the Horners had when a worker from American Home Improvements showed up four days later saying he was ready to put up the siding.

"Your financing has been approved and you signed a contract, so we're here to do the work," the Horners were told.

So what happened? Did the Horners sign a contract or an estimate?

Crystal Sims, an office manager at American Home Improvements, told 6 On Your Side they've done nothing wrong and they have a valid contract signed by the Horners. She claimed that if the Horners "didn't read" what they were signing it "isn't our fault."

This story might seem like a he said/she said story, except for one thing. This isn't the first time 6 On Your Side has reported on the sales tactics of American Home Improvements.

Do you think you know what happened? Has it ever happened to you? I'm interested in hearing about your experiences with home improvement salesmen.

Click here to see how 6 On Your Side reporter Don Dare investigates trouble with a home improvement company.

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